Support Centre

How can we help?

Everything you need to know about using GlobalKin. Can't find your answer? We're an email away.

Email Support
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Email Us

Reach our team directly and we'll respond within 2 business days.

globalkinapp@gmail.com
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Report a Problem

Found a bug or safety concern? Let us know and we'll act quickly.

Report an issue
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Response Time

We aim to reply to all enquiries within 2 business days, Monday to Friday.

Based in Australia ๐Ÿ‡ฆ๐Ÿ‡บ
About the App

What is GlobalKin?

GlobalKin is a social networking app that helps expats, newcomers, and locals build meaningful connections. Whether you've just moved to a new country or want to meet people from your homeland nearby, GlobalKin connects you based on shared location, country of origin, and interests.

Our mission is simple: starting over in a new place shouldn't feel lonely. GlobalKin helps you find your community.

Getting Started

How to Use GlobalKin

1

Create your profile

Sign up with your email, Google, or Apple account. Add your name, photo, country of birth, and the interests that make you, you.

2

Discover people nearby

Browse suggested people based on shared interests and location. Send a wave to connect with anyone who catches your eye.

3

Explore the map

Open the Explore tab to see people and events near you on an interactive map. Location is only used while you're using the app.

4

Chat and connect

Once you've connected, start a conversation. Join communities, discover local events, and build your circle.

Common Questions

Frequently Asked Questions

How do I create an account?

Download GlobalKin from the App Store or Google Play, open the app, and sign up using your email address, Google account, or Apple account. Follow the onboarding steps to complete your profile.

How does GlobalKin use my location?

GlobalKin only requests your location when you open the Explore tab, and only "while using the app". Your location is used to show you people and events nearby. Other users only ever see your approximate distance (e.g. "2.3km away"), never your exact address. You can turn off location access at any time in your device Settings.

How do I report someone or something inappropriate?

You can report any user or piece of content directly within the app. Open the profile or content you want to report, tap the options menu, and select "Report". Our team reviews all reports and takes appropriate action. For urgent safety concerns, email us at globalkinapp@gmail.com.

How do I block another user?

Open the user's profile, tap the options menu, and select "Block". Once blocked, that user will no longer be able to see your profile or contact you, and you won't see them in your suggestions.

How do I delete my account?

Open the app, go to your Profile, scroll down, and tap "Delete Account". You'll be asked to confirm. Once confirmed, your profile, photos, messages, and personal data are permanently deleted. This action cannot be undone.

Is GlobalKin free to use?

Yes, GlobalKin is free to download and use. You can create a profile, connect with people, and message others at no cost.

What age do I need to be to use GlobalKin?

GlobalKin is intended for users aged 18 and over. By creating an account you confirm that you are at least 18 years old.

How do I change my profile information?

Go to your Profile tab and tap the Edit button next to any section โ€” name, bio, photo, interests, gender, or country. Changes save automatically.

I forgot my password. What do I do?

On the login screen, tap "Forgot Password" and enter your email. You'll receive a link to reset your password. If you signed up with Google or Apple, simply sign in using that same method.

Why can't I see the map on the Explore tab?

The Explore map requires location permission. If the map isn't loading, check that you've granted GlobalKin location access in your device Settings. If the problem continues, make sure you have an active internet connection, or email us at globalkinapp@gmail.com.

Your Safety

Staying Safe on GlobalKin

Your safety matters to us. GlobalKin includes tools to help you control your experience:

  • Report โ€” Flag any user or content that violates our community standards.
  • Block โ€” Prevent specific users from seeing your profile or contacting you.
  • Approximate location only โ€” Other users never see your exact address, only a general distance.
  • Control your visibility โ€” Manage what appears on your profile at any time.

If you ever meet someone in person that you connected with through GlobalKin, always meet in a public place and let a friend know where you're going. Exercise the same caution you would with anyone you meet online.

Our Commitment

GlobalKin was created to help people build meaningful friendships and feel a sense of belonging wherever they are.

We are committed to fostering a safe, welcoming and inclusive community where genuine connections can grow. While we provide tools, policies and resources to support user safety, creating a positive community is a shared responsibility. We encourage every member to treat others with respect, exercise good judgement and help make GlobalKin a place where everyone feels welcome.